Shipping and Return Policies

100% Satisfaction Guarantee!

If for ANY REASON you are not happy with your purchase within 14 days of delivery, you may return it for a full refund - minus shipping. As consumers we too hate to purchase a product and it does not live up to our image of what we thought they should be. Only to find that the merchant requires us to jump thru 100 hoops or cops an attitude when we try to return the item. Our policy is to make your return as easy as possible with as few hoops as we can.  Of course if we send you the wrong item that is our error we will cover the return shipping as well.

• Products must be in original package and re-saleable condition.

• This applies to all products with the exception of special orders such as Custom badges. You may only return a custom badge if it is not correct per your original order. Email before shipping to receive an RA number.

• Please email returns@popguns.com to receive an RA number prior to shipping to insure you proper credit.

• After 14 days, non-special order items may be returned with approval and will be accessed a 25% restocking fee. Please email returns@popguns.com for an RA number.

• Warranty Issues: First 14 days please contact us directly, After 14 day return date please contact the manufacturer for warranty issues. Of course please contact us should you need assistance with contact information.

Personal Information Protection:

The security of your personal information is of the highest priority to our company and we make ever effort to ensure it's safety. We are a family owned business and have been victim of credit card fraud and didn't like it. We use a third party credit card processing company (Authorize.net) which uses a secure socket layer encryption system for sensitive credit card information as well as Scan Alert Hacker safe software.

To further protect your data, we must access our Cart server account with an encrypted password in order to obtain the last 6 numbers and CV security code from your card.  At no time does any employee of our company have access to this sensitive information.

Order fulfillment process:

• Shipping mgr. pulls order off line

• Fulfillment clerk verifies inventory in stock

• Accounting mgr. accesses Authorize.net account and processes payment -

• Shipping clerk processes shipping.

• Order is shipped.

Finally, we do not give, sell, load, trade your personal information with any other company or persons.

Shipping Policy:

Our warehouse is open on business days of Monday thru Friday excluding holidays. Orders are only processed on business days. We make every attempt to ship the same day the order is placed, however we can not guarantee. If you must have a product on the next day please call 1st to verify it is in stock and that shipments have not been picked up.

• We generally ship all orders via UPS, however we reserve the right to use alternate shipping methods in order to expedite shipments.

• We do ship Internationally, with restrictions: Customs restrictions, no Middle East or Asian countries.

• Custom Badges are dropped shipped from the mfg.